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Mark Harrop

Mark Harrop is the founder and Managing Director of WhichPLM. During a career that has spanned more than four decades, Mark has worked tirelessly to further the cause of PLM – providing the unbiased, expert advice that has enabled some of the world’s best known retailers, brands and manufacturers achieve efficiency savings across their entire supply chain through informed technology investments.

WhichPLM Blog 26 July, 2010: WhichPLM Update

Hello all and my apologies for the lack of blogs in recent months. The truth is that I started the year with a mammoth amount of travelling that has taken me all over the world to places like, Australia, New York , L.A., France, Holland, Italy and Turkey.

WhichPLM Blog 01 March, 2010: Customer Satisfaction Surveys- Part Two

The importance of customer satisfaction surveys – part two: If you have read last week’s blog where I outlined the benefits of customer satisfaction, you will have some idea by now why a satisfaction survey is such a critical part of the customer interface toolkit, in our industry or any other.  To reiterate, a survey […]

WhichPLM Blog 16 February, 2010: Customer satisfaction surveys

Making good use of customer satisfaction surveys  Over the years, many of the companies that I have worked with have undertaken customer satisfaction surveys of their PLM / PDM systems, aiming to use the feedback to help improve the total solution offering (software as well as support). Although each had the same goal in mind, […]

WhichPLM Blog 06 January, 2010: Does your business need a Health check?

When did your company last have a process health check? When did you last visit your doctor or dentist? If there doesn’t seem an obvious link between those two questions, consider this: like you, your business processes need considering from time to time, just like your personal health. Yet, many CEOs and Managing Directors, both […]

WhichPLM Blog 03 November, 2009:Plan for Change and Retain Profitability

When it comes to the design/development decision making process, it’s important, even critical that decisions are completed in a timely manner and are linked to the development calendar milestones. The alternative is that you leave decisions to the last minute and then enter the Casino. In other words, you start gambling on getting your products […]

WhichPLM Blog 26 October, 2009: PLM on the Move

Only a couple of years ago, using PLM solutions on the move would have been one of those futuristic predictions along the lines of Star Trek. Today, it’s here and starting to make an impact in the world of product development. Let’s consider just one of the many examples that would benefit from using PLM ‘on […]

WhichPLM Blog 20 October, 2009: PLM adoption across the supply-chain

One of the most effective means of taking time out of the product development process is to join up the extended supply-chain… Today most retailers, brands and manufacturers that have implemented PLM tend to limit supply chain connectivity to its first level supplier, i.e. the supplier of the finished product. These companies are missing great opportunities […]

WhichPLM Blog 12 October, 2009: Automate to Consolidate

Automate to Consolidate: How to cut time from Product Development. The Product development process by far takes up the longest amount of time from concept to consumer, estimates vary based on the product type; 50-60 percent would be a good average for the industry. This may be as a result of this portion of the product […]

WhichPLM Blog 03 August, 2009: Surviving with Business Process Excellence

Making the right choices when it comes to PLM can help prepare companies ready for the when the economic situation turns around. What divides the winners from the losers in a recession? It all comes down to business process excellence. In or out of a recession, the main differentiator, when it comes to bottom line […]

WhichPLM Blog 30 July, 2009: PLM and the Value Road Map

How do you go about establishing your blueprint for success? One of the first steps is to use a methodology that some people and organisations call the ‘Value Roadmap’ or ‘Value Assessment’ to help you to pin-point the value from implementing a PLM solution. The ‘Value Roadmap’ is often delivered by the PLM suppliers or […]