CGS’s Fashion Software Expert Paul F. Magel Says Having Interactive Community Drives Business
(New York, NY – June 5, 2012) In an article titled, “The Fashion Solution Provider That Puts Customers First,” CGS’s Application Solutions Group President Paul F. Magel discusses the benefits of utilizing a community through technology and social networking and the positive effect it can have on a business. Magel highlights the importance of developing a shared community where customers can interact with one another, such as the one that CGS has established.
“We have worked hard to build a collaborative community at CGS and it’s one of the things we are most proud of,” said Magel. “Our customers are all on the same system, so what one person is doing can benefit somebody else. The overall goal is to allow customers to be self-sufficient, post questions to the community, and learn from other user’s experiences which will in turn lower the cost of their use of our products.”
The article also illustrates how companies must adapt to the ever-changing marketplace by incorporating features into their products that address the latest trends including globalization, business analytics and intelligence, personalization and mobilization, multi-channel distribution, EDI, and the move towards more cloud-based solutions.
“We’re going to start seeing an evolutionary movement towards more cloud-based and SaaS-based ERP solutions,” said Magel. “That coupled with the trend of utilizing technology and social networking to stay ahead of the curve are just some of the latest developments that continue to make the apparel industry so challenging. If organizations can adapt their products to address these trends, it’s going to lead to measurable benefits for both the company and their customers, including increased profits and improved efficiency.”
CGS works to take advantage of the networking movement by hosting their annual customer conference, “INSIGHT” which brings together customers, partners, and industry and product experts for a focused exchange of plans, tactics, strategies, solutions, and ideas. Additionally, they organize “Linked-Up” events where users can network and they spearhead active discussions on Facebook, Twitter, and Linked-In.
Paul F. Magel has been with CGS for over 15 years as an apparel and soft goods expert and is a regular speaker at many industry events. He has over 25 years of experience in the software industry.
This article was published in the June/July 2012 issue of Fashion Mannuscript magazine. You can access the article directly by visiting www.cgsinc.com/solutions/bluecherry.
For more than twenty-eight years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. Headquartered in New York City, CGS employs over 4,500 professionals in 20 offices in North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning & training. For more information please visit www.cgsinc.com.
A fully integrated enterprise solution with the power to manage the entire concept-to-consumer product lifecycle, BlueCherry enables soft goods companies to streamline processes, gain visibility, reduce costs, increase productivity, and enhance competitiveness. Comprehensive BlueCherry capabilities include Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), Supply Chain Management (SCM), Shop Floor Control (SFC), Warehouse Management (WMS), E-Commerce, Salesforce Automation (SFA), Business Intelligence (BI), Electronic Data Interchange (EDI) and more.
Long considered the most functionally-complete ERP in the soft goods industry, the BlueCherry enterprise solution leverages the latest Microsoft® .NET, SQL Server® and Silverlight® technologies to deliver a superior user experience and the lowest total cost of ownership for CGS clients. Learn more at www.bluecherry.com.