Home Press release PTC Introduces New Connected Service Solutions at LiveWorx 2016

PTC Introduces New Connected Service Solutions at LiveWorx 2016


Remote Service and Connected Service Parts Management Solutions, Powered by ThingWorx, Optimize Service Decisions for Better Service Delivery

NEEDHAM, Mass. – LiveWorx 2016 – June 8, 2016 –– PTC (NASDAQ: PTC) today announced at LiveWorx 2016®the latest offerings of its smart, connected service solutions— PTC Remote Service and PTC Connected Service Parts Management. Both solutions leverage the ThingWorx® IoT platform to help companies transform the way they execute service for connected products.

PTC Remote Service and PTC Connected Service Parts Management are integral components of PTC’s service journey, a roadmap for organizations adopting a strategy for smart, connected service.  It helps them redefine their service models to generate unprecedented value for their customers and organization. The service journey entails three steps:

  • Understand – Make smarter decisions by analyzing service and product data in real-time
  • Advance – Differentiate your service offering by improving and expediting the way products are serviced
  • Outperform – Completely redefine value for customers and the service organization with new offerings and business models.

“Many organizations struggle to transform their service environment and desire to take advantage of IoT and the value that can be gained from the data streaming from connected equipment and devices,” says Steve Morandi, senior vice president, Service Lifecycle Management, PTC. “PTC’s connected service solutions help organizations successfully navigate this transformation by optimizing their existing service models and creating new value-added offerings. With PTC Remote Service and PTC Connected Service Parts Management solutions, organizations can analyze service and product data in real-time, differentiate service offerings, and improve the way products are serviced.”

PTC Remote Service

PTC Remote Service enables service and support technicians to remotely identify, diagnose and resolve issues, while continuously monitoring key performance parameters in connected equipment. PTC Remote Service helps service organizations avoid equipment downtime and unscheduled service events enabling organizations to reduce service costs and improve customer service.

PTC Connected Service Parts Management

PTC Connected Service Parts Management enables service organizations to utilize data directly from connected assets to more accurately forecast and plan service parts demand. Leveraging the power of the ThingWorx IoT platform, PTC Connected Service Parts Management captures asset location and performance information and feeds that data to PTC’s Service Parts Management solution. By collecting, transforming and organizing data reported directly by equipment in the field, organizations are able to improve service levels and increase equipment availability.

PTC’s smart connected service solutions help companies improve their service revenue and profitability, competitive advantage and product reliability. 

“In delivering better solutions and outcomes to customers, connectivity is a must for service organizations,” says Sumair Dutta, Chief Customer Officer at The Service Council. “A connected infrastructure can make a service business more predictive in its service relationships, more efficient in its reactive service delivery, and more responsive in the development of new services that are needed by customers.” 

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About PTC

PTC (NASDAQ: PTC) is a global provider of technology platforms and solutions that transform how companies create, operate, and service the “things” in the Internet of Things (IoT). The company’s next-generation ThingWorx® technology platform gives developers the tools they need to capture, analyze, and capitalize on the vast amounts of data being generated by smart, connected products and systems. The company’s field-proven solutions are deployed in more than 26,000 businesses worldwide to generate a product or service advantage. PTC’s award-winning CEO, considered an industry thought leader, co-authored the definitive guides to the impact of the IoT on business in the Harvard Business Review.

PTC, the PTC logo, ThingWorx and LiveWorx are trademarks or registered trademarks of PTC Inc. or its subsidiaries in the United States and in other countries.

Lydia Mageean Lydia Mageean has been part of the WhichPLM team for eight years now. She has a creative and media background, and is responsible for maintaining and updating our website content, liaising with advertisers, working on special projects like our PLM Project Pack, or our Annual Publications, and more.Joining mid-2013 as our Online Editor, she has since become WhichPLM’s Editor. In addition to taking on writing and interviewing responsibilities, Lydia has also become the primary point of contact for news, events, features and other aspects of our ever-growing online content library and tools.