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WhichPLM 6th Edition – PLM User and Project Team Survey

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Customer Survey 2016 header

For five years, WhichPLM has provided the industry with market intelligence, vendor listings, the results of an extensive PLM customer survey, and exclusive features all within our Annual Reviews.

In September 2016 WhichPLM will publish ‘The WhichPLM Report: 6th Edition’.

As with the ‘5th Edition’ in 2015, this report follows a similar format to our previous ‘Annual Reviews’, but with each successive edition including a new, topical section. For 2015, this section was on 3D. For this year, this section will focus on the Internet of Things – or the “IoT” for short.

Much of the discussion that today surrounds the way the retail, footwear and apparel industry will respond to what’s now known as the Internet of Things (“IoT”) is devoted to understanding precisely what its impact will be, and where its value lies for retailers, brands, manufacturers, agents and consumers alike.

Today – after five highly successful global data collection exercises – our survey remains the only completely unbiased measure of customer satisfaction, project success, and implementation methods for RFA PLM.

Each year that we have run these surveys (2010, 2012, 2013, 2014 and 2015) our team have been astounded by the volume and quality of responses we receive.  Retailers, brands and manufacturers around the world have consistently provided thorough, personal insights into the projects that have transformed their businesses.  These busy professionals set aside their precious time to give new PLM customers the benefits of their hindsight, and to encourage solution vendors to listen to real world experience.

Today, the most forward-thinking of these vendors will be directing their customer bases to our survey, encouraging them to tell WhichPLM – without the vendor’s supervision – about the positive and the negative aspects of their PLM experience.

Unfortunately, not all vendors will embrace this opportunity for transparency, and would instead prefer that their customers’ experiences remain hidden from scrutiny.

Therefore, in order to reach as many PLM customers as possible, we have made this year’s survey available online, giving any user of PLM the opportunity to make their voice heard clearly and confidentially on everything from pre-implementation planning to customer service and support.

This is your chance, too, to make your mark on the future direction of PLM for retail, footwear, apparel and consumer packaged goods.

The survey this year has been split into sections for manageability. We anticipate part one to take around 8 minutes to complete, part two to take around 10 minutes to complete, and part three 20 minutes.

Each of the three parts will be made available online separately.

Repeat participants will notice some small differences in the data we are collecting this time around – differences that will be reflected in the publication itself – but the aim remains the same as it has been for five previous years: to assemble the most complete, comprehensive and uninfluenced picture possible of PLM for retail, footwear and apparel.

Your opinions could shape the future of PLM products and processes, as well as providing an invaluable perspective to the next generation of apparel industry professionals. No matter whether you are pre, mid or post-implementation, your responses are instrumental to the future of this industry; if you come across any sections and/or questions which don’t apply to you, simply skip past.

Any questions regarding the survey, ‘The WhichPLM Report: 6th Edition’, or any other aspect of our data collection and analysis practices should be directed to info@whichplm.com.

We thank you in advance for your time.

Lydia Mageean Lydia Mageean has been part of the WhichPLM team for over six years now. She has a creative and media background, and is responsible for maintaining and updating our website content, liaising with advertisers, working on special projects like the Annual Review, and more.Joining mid-2013 as our Online Editor, she has since become WhichPLM’s Editor. In addition to taking on writing and interviewing responsibilities, Lydia has also become the primary point of contact for news, events, features and other aspects of our ever-growing online content library and tools.